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Database experts · Netherlands & Belgium · worldwide

Everything Microsoft SQL Server. And the data locked inside Genesys.

DatabaseOnline designs, tunes, migrates, secures and monitors database environments for organisations that cannot afford downtime. Deep Microsoft SQL Server expertise, a certified Genesys Cloud practice, and monitoring that never sleeps: 24x7x365.

SQL Server services Genesys data integration
  • Microsoft SQL Server specialists, on-premises and Azure
  • Genesys Cloud Architect & Scripting Specialist certified
  • 24x7x365 monitoring in Silver, Gold and Platinum
Estate overview 14 instances · 3 sites · CET
InstanceCPUPLEBlockingLog backupStatus
SQLPROD-01\ERP31%12 480 s04 minHealthy
SQLPROD-02\CRM47%8 910 s06 minHealthy
SQLPROD-03\WMS78%1 140 s32 minBlocking
SQLAG-01 (AG listener)22%21 600 s01 minSynchronized
AZSQL-MI-REPORTS12%—0autoHealthy
Alert · P2 SQLPROD-03\WMS — blocking chain, head blocker SPID 143 waiting on LCK_M_X for 42 s on-call DBA acknowledged
Example instances and figures. PLE = page life expectancy.

Trusted by teams inCustomer names and references available on request, under NDA

  • LogisticsNetherlands · 38 instances
  • Contact centreBelgium · Genesys Cloud
  • HealthcareNetherlands · Always On
  • ManufacturingNetherlands · Azure SQL MI
  • Software vendorInternational · multi-tenant

What we are known for

Two specialisms, one team of database engineers

Most consultancies do a bit of everything. We go deep on two things and build the rest of our services around them.

Microsoft SQL Server

Everything with SQL Server. We mean everything.

From a single instance that has never been tuned to a multi-site Always On estate, we cover the full life cycle of Microsoft SQL Server: architecture, installation, performance, high availability, security, migrations to Azure and day-to-day DBA work.

  • Performance tuning: wait statistics, query plans, indexing, partitioning
  • High availability and disaster recovery: Always On, log shipping, mirroring, replication
  • Upgrades and migrations: SQL Server 2008 through 2022, Azure SQL and Managed Instance
  • Security and compliance: Dynamic Data Masking, TDE, X.509 certificates, GDPR
  • Remote DBA and 24x7x365 monitoring
-- where is this instance actually waiting?
SELECT TOP (10) wait_type,
       wait_time_ms / 1000.0 AS wait_s,
       signal_wait_time_ms / 1000.0 AS signal_s
FROM   sys.dm_os_wait_stats
WHERE  wait_type NOT IN ('CLR_SEMAPHORE', 'SLEEP_TASK', 'WAITFOR')
ORDER BY wait_time_ms DESC;

Where almost every performance engagement starts: the wait statistics, not the symptoms.

Explore SQL Server services

Genesys Cloud

Your Genesys data, in your own database.

Genesys Cloud holds some of the most valuable operational data in your organisation: every conversation, queue, agent state and evaluation. We use the Genesys Cloud Platform API to pull that data out, land it in SQL Server or Azure, and keep it flowing so your BI team can finally report on it.

  • Conversation details, analytics aggregates, user presence and queue metrics via the Platform API
  • Incremental, scheduled extraction with rate-limit handling and full history back-fill
  • Clean relational model in SQL Server, ready for Power BI, Fabric or your data warehouse
  • Certified: Genesys Cloud Architect Specialist and Scripting Specialist
// one of the endpoints we hit every night for our customers
POST /api/v2/analytics/conversations/details/query
{
  "interval": "2026-09-10T00:00:00Z/2026-09-11T00:00:00Z",
  "order": "asc", "orderBy": "conversationStart",
  "paging": { "pageSize": 100, "pageNumber": 1 }
}

Paged, ordered, rate-limit aware. Then straight into your tables.

Explore Genesys data services

Results

What it looks like when it works

Two recent engagements, anonymised at the customer's request. References for both are available in a call.

LogisticsNetherlands38 SQL Server instances

Warehouse picking stopped twice a week. Blocking was the reason, nobody was watching.

Situation
A WMS on SQL Server 2016 with nightly blocking chains, log backups that had silently failed for weeks and no DBA on staff since the previous one left.
What we did
Health check in week one. Read Committed Snapshot Isolation, index fixes and an Always On availability group for the WMS in weeks two to six. Gold monitoring from day one, so the on-call DBA saw the next chain before the floor did.
  • 9 → 0blocking incidents per month affecting picking
  • 25 minplanned downtime for the WMS cut-over to Always On
  • 0log backup gaps since go-live, verified nightly
"For the first time the database team calls us before the warehouse does."IT manager, logistics group

Contact centreBelgiumGenesys Cloud, 450 agents

Genesys dashboards and finance never agreed. Now they read from the same tables.

Situation
Service-level and handle-time figures differed between the Genesys Cloud dashboards, a monthly export and the finance model. History was limited to what the export tool could reach.
What we did
Platform API extraction of conversation details and queue aggregates into Azure SQL, a documented star schema with one agreed set of definitions in SQL, Power BI on top and the pipeline itself under 24x7 monitoring.
  • 3 yrsof conversation history queryable, from 30 days before
  • 14 minnightly load of 1.2 million segments, rate limits respected
  • 1set of KPI definitions shared by operations and finance
"The argument about whose number is right is over. It is in the database."Head of customer operations, contact centre

Areas of expertise

The database work that keeps landing on our desk

Each of these is a service we deliver on its own or as part of a managed engagement. If your question is not on the list, it is probably still something we have done.

  • Performance tuning

    Wait statistics, execution plans, indexing strategy, statistics, tempdb, memory and I/O. Measured before and after.

  • High availability & DR

    Always On availability groups, failover cluster instances, log shipping and tested recovery plans with real RPO and RTO figures.

  • Partitioning

    Rapidly scale up to meet demand and offload read workloads with horizontal or vertical partitioning.

  • Replication & mirroring

    One-time, scheduled or real-time replication, and near real-time SQL data mirroring so you can query remote data like it is local.

  • Migrations & upgrades

    On-premises to Azure SQL, Managed Instance or SQL Server on VMs. Version upgrades with compatibility-level testing and rollback plans.

  • Security & compliance

    Dynamic Data Masking at the query level, Transparent Data Encryption, certificates and X.509, auditing for GDPR, HIPAA, PCI DSS and SOX.

  • Vendor API integration

    Use vendor APIs, Genesys first among them, to retrieve data and store it in your own data platform on a schedule you control.

  • Exposing data via APIs

    Publish curated data sets to internal teams or external partners through secured, versioned REST APIs built in .NET.

  • Data enrichment

    Transform, deduplicate and augment data across sources so that reports agree with each other for once.

  • AI-ready big data

    Prepare and integrate data with Microsoft Fabric, Google BigQuery, Hadoop and search platforms such as OpenSearch and Elasticsearch.

  • Remote DBA

    Backups, patching, capacity, jobs, index maintenance and health checks handled by a senior DBA, with or without 24x7 cover.

  • Technology consultation

    Independent advice on SQL Server, Azure SQL, PostgreSQL, MongoDB and Oracle, including when not to migrate at all.

24x7x365 monitoring

Your database environment watched every hour of every day

Automated monitoring plus real database administrators on call. Three packages, from a safety net for a small estate to a fully managed platform with a dedicated senior DBA.

Silver

For organisations that need a safety net on a small SQL Server estate and have an in-house IT team for daytime follow-up.

€ 199per server / monthexcl. VAT, invoiced in euros≈ $231 per server / month, indicative

Monitoring
24x7x365 automated
Human response
Business hours
Reporting
Monthly
  • Availability, backups, Agent jobs, disk and log space
  • Alerting to your team and ours
  • Daily automated health check
  • Monthly health and capacity report
Compare packages
Most chosen

Gold

For production environments where a blocked ERP or a failed log backup at 03:00 has to be handled by a DBA, not by a ticket queue.

€ 399per server / monthexcl. VAT, invoiced in euros≈ $463 per server / month, indicative

Monitoring
24x7x365 automated
Human response
24x7 on critical alerts
Reporting
Monthly + quarterly review
  • Everything in Silver
  • On-call DBA responds to critical alerts around the clock
  • Performance baselines, blocking and deadlock analysis
  • Patch and cumulative-update advice
  • Quarterly review with your IT lead
Request a Gold quote

Platinum

For business-critical, multi-instance or regulated environments that want a senior DBA who knows their estate by heart.

€ 899per server / monthexcl. VAT, invoiced in euros≈ $1,042 per server / month, indicative

Monitoring
24x7x365 automated
Human response
24x7, priority
Reporting
Monthly + quarterly + annual DR test
  • Everything in Gold
  • Dedicated senior DBA and a named backup
  • Proactive tuning and capacity planning
  • Annual failover and restore test, documented
  • Change requests and upgrades at priority
Request a Platinum quote

Prices are per monitored server per month, excl. VAT, invoiced in euros; dollar amounts are indicative. See the full package comparison.

The people on call

Who picks up when your database pages us at 03:00

No first-line desk, no ticket that waits for the morning. Every alert lands with a senior Microsoft SQL Server engineer who already knows your estate.

Danny Riebeek

Founder & CEO · principal database engineer

Founded DatabaseOnline in 2001 and builds SQLTreeo, the SSMS add-in used by SQL Server teams worldwide. Leads the SQL Server practice, works with Ajay Kumar on Genesys integrations, and still takes on-call shifts. Read his message.

  • Microsoft SQL Server
  • Genesys Cloud Architect Specialist
  • Genesys Cloud Scripting Specialist
  • Azure
  • .NET / C#

How the rotation works

What you can expect once your estate is under Gold or Platinum monitoring.

  • AlertFires from our monitoring platform, routed by severity to the on-call engineer's phone.
  • AcknowledgeWithin the response target of your package. You are notified that a named DBA is on it.
  • ResolveMitigate first, root cause second. Nothing is changed on production without a logged reason.
  • ReportIncident summary in your inbox the next morning, with the follow-up we recommend.

The DatabaseOnline family

One company, a family of specialised brands

DatabaseOnline is the umbrella and your contracting party for every service on this site. Underneath it we build tools for SQL Server professionals and run focused service brands. Each one does one thing well.

Product · SSMS add-in SQLTreeo

Be in control of your SQL Server. Virtual folders inside SQL Server Management Studio, SQLTreeo Compare for schema and data comparison, and more tools built by DBAs for DBAs.

sqltreeo.com Product · Compare SQLCompare

Compare and synchronise SQL Server schemas and data between environments, with a script you can review before it runs.

via sqltreeo.com Product · SSMS add-on SSMS Addon

Folders create efficiency. Organise databases, tables and procedures by project, customer or team, without touching the server.

ssmsaddon.com Product · SSMS extension SSMSFolders

Put databases and SQL Agent jobs into custom folders in Management Studio. Free trial, one licence per developer.

ssmsfolders.com Service · Netherlands 24x7DBA

Extra DBA hands on demand: administration, support and custom development for teams that need senior cover fast.

24x7dba.nl Service · Worldwide SQLServerSpecialist

SQL Server experts worldwide. Performance tuning, database design and monitoring for teams that want to unlock their platform.

sqlserverspecialist.nl Service · Microsoft 365 Office365 Mail Solutions

Intelligent filtering for Outlook and Exchange Online: unsolicited mail, categorisation and folder rules that actually hold.

office365mailsolutions.com

About every brand in the family

Technology we work with daily

Microsoft stack first, integrated with whatever holds your data

  • Microsoft SQL Server & Azure SQL
  • Genesys Cloud
  • Azure Data Factory
  • Azure App Services
  • Azure DevOps
  • Azure Containers
  • .NET / C#
  • OpenSearch
  • Elasticsearch

Certified

Credentials you can check, not just claim

Our Genesys work is backed by Genesys Cloud Architect Specialist and Scripting Specialist certification. Our Azure work starts from Microsoft Certified fundamentals and hands-on SQL Server administration that predates the cloud.

Genesys Cloud Architect Specialist badge
Genesys Cloud
Architect Specialist
Genesys Cloud Scripting Specialist badge
Genesys Cloud
Scripting Specialist
Microsoft Certified Azure Fundamentals badge
Microsoft Certified
Azure Fundamentals
Based in
Roosendaal, North BrabantOn-site across the Netherlands and Belgium
Remote delivery
WorldwideSecure remote access, your VPN or ours
Working hours
CET / CEST24x7x365 for monitoring customers
Languages
Dutch & EnglishDocumentation in either

Start a conversation

Tell us what your database is doing. We will tell you why.

A first call is free and technical. Bring a wait-stats screenshot, a Genesys reporting question or an estate you would like watched around the clock.

Contact DatabaseOnline See monitoring packages